accomplished management executive eager to contribute extensive operations leadership and human resources talents toward supporting a dynamic organization in optimizing bottom-line performance.

 

 

proficiency in hr management inclusive of recruiting, hiring, training and development, performance management, creating job descriptions and employee manuals, and staff restructuring.  strategically leverage performance-based incentive and recognition programs to motivate personnel, enhance job satisfaction, reduce turnover, and achieve corporate goals. excel in change management, orchestrating high-impact sales and marketing strategies, and drastically improving customer service. critically and thoroughly analyze business operations to determine and enhance fiscal performance, profitability, sustainability and revenue growth. proven success in directing operations for several top 100 american golf courses and managing membership bases of affluent high-net-worth individuals and corporations.  

 

key achievements:

 

        boosted revenues and profit margins on events by revising hollywood golf club s outing and outside party packages.

        championed on-boarding of 1,000+ employees at baltusrol golf club including hiring of several hundred people for the 2005 pga championship.

        successfully planned, coordinated and managed operations for baltusrol golf club producing more than $16m in annual revenues.

        proactively recruited both seasonal and management candidates to meet precise staffing needs while controlling costs.

        conducted negotiations with suppliers and bid out all service contracts to achieve top quality of products and services at lowest prices.

        authored highly-effective training materials and manuals to optimize employee success.

        completed several multi-million dollar club renovation projects within strict timeline and budget parameters.

        captured $4.2m in f&b (food and beverage) sales at baltusrol golf club by heightening emphasis on delivering extraordinary guest service and upgrading menu items.

 

 

hollywood golf club, deal, new jersey, 2008 to 2010
general manager / chief operating officer

         spearheaded daily business operations for club generating $5.5m in gross revenue and $1.2m in f&b revenue with full accountability for $550k budget administration, hr activities, sales, strategic and long-term planning, staffing, and client relations.

         project-managed $2.3m renovation of club s tennis, agronomy and staff housing facility.

 

continued

 

 

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professional experience continued

 

         reorganized management team by hiring and training top talent to fill critical positions such as clubhouse manager, dining room manager and executive chef.

         resourcefully brought in a golf greens consultant to considerably improve course condition and ranking; subsequently hired new superintendent of grounds, improved departmental structure, and reduced headcount and labor expenses.

         signed 36 new club members in two months as a result of successful membership drive.

         assisted club s legal counsel in filing tax appeal to reduce club s property tax liability.

         authored and instituted club s first board orientation manual and board governance manual to augment decision-making activities.

         drafted and implemented comprehensive general s manager s report submitted to the board at monthly meetings.

         directed redesign of club s website to attract potential new members and increase satisfaction of existing members through innovative features such as bill pay, interactive calendars and member statement viewing.

 

                         

 

prior background:

 

clubhouse manager, baltusrol golf club, springfield, nj, 2003 to 2008

 

general manager/location manager, aramark corporation, elon, nc, 2002 to 2003

 

staff supervisor, centre hills country club, state college, pa, 1996 to 2002

 

 

the pennsylvania state university:

bachelor of science, hotel, restaurant & institutional management

bachelor of science, psychology, industrial & organizational focus

 

the club managers association of america and georgia state university, 2009

certified club manager