yyyyyy x. yyyyyy

p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

productive, quality-oriented administrative professional eager to contribute exceptional office management, business support and client/public relations toward collaborative maximizing operations of a progressive organization.

profile

 

• accomplished manager offering over 11 years with proven experience in personnel supervision, performance management and dispute resolution in the casino industry.
• in depth understanding of policy/procedure enforcement, recruitment/hiring practices, personnel development, and employee retention.
• strong knowledge of legal compliance issues, benefits administration, annual benefits/providers reviews, and invoice management.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic personnel services interaction.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• proven ability to maintain the highest levels of confidentiality and uphold the ethical standards of the company.
• consistently generated groundbreaking efficiencies and continuous process improvement to boost overall performance on behalf of company.
• technically proficient in microsoft office suite, yardi (genesis) and turbo cad.

 

professional experience

 

office manager milco development, inc.                                                                         2007-present

• sharp business acumen and experience in managing broad scope of personnel operations, from conducting performance reviews and handling disciplinary measures to updating procedural manual and enforcing departmental policies.
• consistently ensure the delivery of quality customer service vital to sustaining and growing clientele base.

 

executive assistant watermark financial partners                                                            2003-2007

• actively supported company president in a variety of administrative functions, including report drafting, calendar management and database management.
• effectively trained and directed 90-member loan staff and actively collaborated in human resource operation functions such as scheduling interviews, evaluating performance and providing guidance/mentoring.

hr generalist/executive assistant sutter medical foundation                                          1999-2003

• skillfully oversaw a wide variety of hr activities, including new employee training, updating employee database and typing hr meeting minutes.
• proficiently managed all department expense reports, travel reservations and appointments.

 

professional education

 

creative writing classes sierra community college                                                               present

bachelor s of arts in english sacramento state                                                                         2006

 

associate s of arts degree american river community college                                                  2001