Yyyyyy x. yyyyyy                           0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                      abc@xyz.com

 

Career Objective                                                                                            

Results-driven Senior Manager eager to contribute expertise in manufacturing, marketing, and product service business toward actively supporting a progressive organization in optimizing operational and financial performance as a key staff member.

 

Profile                                                                                                              

Ø  Offer comprehensive background in assembly, quality control, and product development.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactive leader who successfully trains/develops, mentors and leads top-performing teams committed to providing superior service.

Ø  Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

Ø  Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

 

Professional Experience                                                                               

General Electric                                                                                                 Year-Present

Consumer Service Manager - Tampa, Orlando & Ft. Myers, FL (1993-Present)

  Awarded nationwide Manager of the Year for 7 years and won numerous managerial awards.

  Contribute dynamic leadership skills in managing 85 employees, 2 team leaders, and 3 dispatchers, with full accountability for all major appliance repair/service in area.

  Spearhead diverse administrative activities ranging from staffing, training and performance evaluation to workflow planning and designing/implementing targeted marketing plans instrumental to boosting performance and productivity.

  Collaborate directly with Area and Region Sales Managers to drive Sales/Service synergy.

Contract Administration Center Manager - Louisville, KY (1991-1993)

  Oversaw all aspects of the center and supervised 45 reps and 3 team leaders.

  Exhibited solid leadership qualities in recruiting, training and motivating personnel, with strong focus on optimizing efficiency.

  Processed all Service contracts sold thru Dealer, Technician and Commercial channels and liaised effectively between dealer principals and all GE management.

  Actively monitored and ensured adequate service support to fulfill service requirements.

  Steered the formulation of objectives, policies, and budgets for assigned operations, while maintaining database for Dealer branch locations, account numbers, pricing and cross billing information.

Manager Dealer Service Contract Programs - Louisville, KY (1987-1991)

  Minimized cost, reduced errors and improved productivity by effectively coordinating with vendors.

  Innovatively designed and launched targeted marketing plans including promotional material/programs, training, administration, and pricing guidelines.

  Developed, interpreted and implemented objectives, policies, programs and procedures regarding service and warranty instrumental to increasing service contracts and the customer base.

Manager Field Quality & Publications, GE Consumer Electronics Product Service - Portsmouth, VA (1986-1987)

  Trained and motivated field specialists and tech line to ensure optimal productivity and efficiency.

  Resourcefully developed training to improve the skills of authorized servicers, technicians and field operations staff.

  Created and developed an efficient system for identifying, reporting, securing and costing product quality problems.

 

Education & Professional Training                                                            

MBA, Marketing - Webster University (St Louis, MO)

BS, Management/Marketing - University of Louisville (Louisville, KY)

AA, Production Engineering - University of Louisville (Louisville, KY)

Six Sigma Green Belt