yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

results-focused leader specializing in directing high-volume operations, building strong teams, handling p&l responsibilities, driving business growth, delivering world-class guest services, and cultivating a solid brand image with superior quality eager to offer 7+ years experience toward maximizing an employer s bottom-line performance.

profile of qualifications

 

         top performer who makes decisions to reflect positively on business productivity, corporate well-being, and guest satisfaction.

         integral leader who seamlessly manages finances, budgets, and payroll operations, as well as handling all p&l responsibilities.

         out-of-the-box thinker who provides staff recruitment that encourages low turnover rates and high levels of company loyalty.

         excellent communicator who promotes workforce diversity and cohesively interfaces with all levels of business representatives.

         ambitious self-starter who plans, prioritizes, and manages multiple tasks within fast-paced, deadline-driven environments.

key areas of expertise

 

operations management                profit / loss responsibility             process improvement                       workflow prioritization

team building / training               financial forecasts / reports           guest / customer relations             business communications

inventory control / analysis         accounts payable / receivable         payroll / benefits management        new business development

professional synopsis

 

assistant director of housekeeping

 

         apply dynamic leadership talents toward directing housekeeping operations for a 445-room property per specific corporate brand, ownership, and health standards, including handling all payroll, forecasting, budgeting, purchasing, and inventory control.

         drive business growth by recruiting, training, and managing a top-performing staff, along with cost-effectively planning and prioritizing individual and team workflow to maximize use of resources, improve productivity, and meet critical objectives.

         ensure high-quality guest services by monitoring satisfaction rates and salt scores, and initiating corrective action as required.

         administer item inventories to meet business demands, and coordinate additional services with offsite vendors.

 

rooms manager

 

         strategically steered all reservations, front desk, concierge, and housekeeping operations for a 4-star, 744-room property, including managing front office productivity and labor costs and scheduling departments based on forecasted needs and budgets.

         led a solutions-focused team of 70 employees and management personnel in providing optimal guest satisfaction, along with communicating key services resolutions to an executive committee and providing preventative methods for future guest visits.

 

night operations manager

 

         maximized bottom-line results for nighttime hotel operations encompassing front office, housekeeping, engineering, and audit staff, along with managing front desk supervisors to guarantee accurate room inventory balancing to boost property revenue.

         played a vital role in sustaining successful business operations of hotel lobby bar, rooftop lounge, and evening receptions.

 

assistant general manager

 

         contributed sharp analytical abilities toward analyzing p&l statements for the entire hotel property to assure continued marketplace dominance, including setting up direct bill accounts, collecting bad debt, and handling accounts payable / receivable.

         expertly managed a $5-million budget and directed payroll processes, along with increasing revenue and by establishing credit procedures to prevent outstanding balances and resolving guest concerns to improve satisfaction rates and business retention.

 

additional job history

 

guest service manager, hilton time square, new york, ny                                                                                          2005 c 2006

assistant front office manager / evening mod, the kitano hotel, new york, ny                                              2004 c 2005

assistant front office manager, melrose hotel, new york, ny                                                                                    2003 c 2004

 

additional professional roles held prior to 2003

education & technical summary

 

b.s., interdisciplinary studies in business, hospitality, & hr management                new york institute of technology

 

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