Dedicated and driven Management Professional eager to contribute significant leadership, administrative, and customer service expertise toward supporting a dynamic employer in achieving goals and objectives.

 

 

        Highly versatile and resourceful with the ability to quickly adapt to new roles, responsibilities, tasks, and environments.

        Exceptional blend of problem solving, planning, forecasting, budgeting, and marketing skills.

        Proficiency in administrative management, customer service, consulting, counseling, team-building, and personnel leadership.

        Long-respected for an exceptional work ethic, superior interpersonal skills, and talents in streamlining and expediting workflow.

        Combine management acumen, training capabilities, and motivational talents to coach, empower, mentor and supervise highly productive personnel.

 

 

IMS Management Services, LLC, Atlanta, GA, 2004 to 2008

Property Manager / Assistant Manager / Leasing Manager

        Spearheaded full spectrum of property management operations for over 2,500 units.

        Steered marketing, print advertising and promotional efforts to maximize occupancy, community awareness, and retention levels.

        Applied dynamic leadership talents to train, educate and supervise leasing staff in areas such as tax credits, bonds, and issues specific to AHA (Atlanta Housing Authority) properties.

        Drove strict compliance by instructing households in educational and work programs, enforcing rules and regulations, and participating in audits conducted by Georgia Department of Community Affairs.

        Consistently ensured adherence to criteria set forth by (URFA) Urban Residential Finance Authority and AHA, and prepared regular documentation.

        Assisted with accounts receivable, and supervised Recertification Department operations for qualified households under guidelines of DCA, AHA, and URFA within a 502-unit multi-family residential community.

 

Brencor Asset Management, Atlanta, GA, 2000 to 2004

Leasing Manager

        Directed broad-based leasing activities for multi-family community property.

        Counseled and advised applicants seeking residency,  prepared apartments for viewing and lease-up, and created visually-appealing print marketing materials to entice new residents and fulfill occupancy goals.

 

Continued

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

        Trained and motivated leasing staff, consistently emphasizing team cohesiveness, office productivity, and customer/resident satisfaction.

        Leveraged strong administrative talents to complete weekly marketing, traffic, and competitive activity reports.

        Partnered with Regional and District Managers to evaluate and optimize performance of new community properties.   

 

Prior Background:

 

Data Entry, Quest Diagnostics Laboratory, Syossett, NY/LabCorp, Uniondale, NY, 1996 to 2000

Basic Sewing Instructor, Equal Opportunity Commission, Hempstead, NY, 1994 to 1996

Billing/Order Entry Clerk, Robelan Displays, Hempstead, NY, 1992 to 1994

 

 

Microsoft Office Suite (Word, Excel, Outlook, Publisher); Lotus; WordPerfect; Boston Post; YARDI; Rent Roll

 

 

Preventing Sexual Harassment, 2008

 

Fair Housing I and II, 2007 and 2008

 

Resident Retention for Today s Savvy Customers, 2007

 

Risk Management I C Associate Safety, 2007

 

Customer Service as a Competitive Advantage, 2007

 

Tax Exempt Bond/Low Income Housing Tax Credit Compliance Made Easy, 2006

 

Notary Public, Georgia, 2005

 

Atlanta Development Authority, 2005

 

DCA Certifications (The GA Department of Community Affairs), 2003

 

 

Consultant, Low Income Households in the State of Georgia, 2000 to Present

        Administer LIHTC (Low Income Housing Tax Credit) program and assist tenants in exercising rights.