yyyyyy x. yyyyyy                       3007 marta circle #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                                                            abc@xyz.com

objective

accomplished restaurant management professional eager to contribute expertise in personnel management and training, menu/beverage development and exemplary customer service skills in a restaurant manager assignment, supporting the employer in optimizing operational and financial performance as a key team member.

career profile

ø  b.s., hospitality administration; certified introductory sommelier by court of master sommeliers; seven years experience.

ø  proven expertise in managing high-volume, high-value restaurant operations.

ø  adept at streamlining processes and reducing expenses without sacrificing service quality or revenue.

ø  demonstrated capacity for supervising large staff in intensive, stressful work environment.

ø  well-established record of rapid promotion to positions of responsibility based on results.

ø  successful at mentoring junior employees and shepherding professional development.

ø  proactively seek out and identify areas of potential improvement.

ø  highly organized multi-tasker with strong detail orientation; provide exceptional customer service.

ø  knowledgeable in management in unionized environment.

ø  proficiency in utilization of ms excel for financial document production.

ø  strong focus on compliance with all safety and sanitation good practices and requirements.

professional experience

walt disney world rose and crown restaurant and pub, orlando, fl                                         2007 - present

restaurant guest service manager

       comprehensive responsibility in all operations of upscale restaurant/pub; serve 800+ guests daily, with $12mm annual gross profits.

       reduced beverage expenses by 5% due to revamping of alcohol purchasing and inventory.

       work closely with senior management; meet on monthly basis to discuss management of p&l for units.

       supervise operations, training, and professional development for new managers and service/seating staff of over 75 personnel, most of whom have backgrounds in the united kingdom.

       implement daily pre-service meetings to establish/reinforce beverage standards, menu selection knowledge, promotions, and to support team building and interaction between management and staff.

       develop new menu roll-outs with chefs, managers, and executives, including food-wine pairings, item pricing, menu design, and various promotions.

walt disney world coral reef restaurant, orlando, fl                                                                    2006 - 2007

restaurant guest service manager

       managed fine-dining seafood establishment catering to over 1,200 patrons daily, with profits exceeding $13mm yearly.

       due to outstanding performance, was promoted from management intern to restaurant guest service manager within six months.

       interacted directly with general manager to develop new employee scheduling, deleting 1,200 labor hours per year yet maintaining revenue stream.

       facilitated staff professional development in a seniority-based, unionized environment.

wine world, buffalo, ny                                                                                                                2002 - 2006

sales clerk/wine specialist

       assisted customers with selection of various wines and spirits.

       oversaw store inventory and coordinated deliveries.

       attended to job responsibilities in a punctual and thorough manner.

 

education

court of master sommeliers, orlando, fl

certified introductory sommelier, 2007

 

university of new york state buffalo state college, buffalo, ny

bachelor of science, hospitality administration, 2005

yyyyyy x. yyyyyy                       3007 marta circle #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a restaurant management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.  while i am currently employed with the disney corporation in orlando, florida, i am seeking to relocate to (here, nicholas, you could include the appropriate city for the specific job you are seeking) in the near future.

 

as demonstrated in the accompanying resume, my professional qualifications include a b.a., hospitality administration, court of master sommeliers certification as an introductory sommelier, and over seven years of successful hospitality management experience. to complement this background, i possess demonstrated expertise in high-end restaurant and pub management, staff leadership and outstanding customer relations skills, as well as strong administrative and problem-solving capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

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