Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪ Cell: (xxx-xxx-xxxx ▪ abc@xyz.com

Senior Management Executive

 

Offering progressive experience in managing daily operations for various companies, with consistent results in achieving fiscal and organizational objectives. Talent for defining and resolving discrepancies to avoid unnecessary cost expenditures. Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability. Strong leader who excels in training and directing top-performing teams. Establish and manage key relationships with decision makers and strategic partners.

Change Management Bank Operations/Development Team Leadership Process Improvement

Six Sigma Legal Administration Risk Management Regulatory Compliance

Client Relations Management Staff Training/Development Resource Allocation/Administration

 

  Consistently improved operating ratios, increased loss avoidance, enhanced overall efficacy and reduced operating expense for 4 consecutive years at Bank of America.

  Ranked #1 in peer group year after year, and top 5% of management at Bank of America.

  Reduced fraud losses by 9%, despite California being the largest fraud market in the country and the continued trend of escalating fraud attempts.

 

SOFTPRO North America, Wilmington, DE                                               2006-2007, 2008-Present

Executive Vice President CProduct Strategy/Operational Risk Consulting (2008-Present)

  Contribute dynamic leadership skills in managing all aspects of product strategy and plan for the flagship FraudOne product, with strong focus on maximizing bottom line performance.

  Played a key role in actively preparing and participating in the sales process and demos.

  Directly oversaw advisory and user groups and provided operational risk consulting, further exhibiting solid leadership qualities.

  Conducted comprehensive review and analysis of staffing, controls, compliance and detection systems to define, develop and implement targeted strategies to meet operational objectives.

Senior Vice President COperational Risk Consulting (2006-2007)  

  Proficiently launched, developed and implemented consulting group for SOFTPRO in operational risk assessment and best practice to optimize productivity and efficiency while controlling costs.  

  Effectively provided operational risk consulting, including identifying inadequate or failed internal processes, people risk, system risk and environmental risk.

  In conjunction with FraudOne implementations, provided process improvements, implemented best practices and advised on the combined risk scoring engine to maximize utilization of resources.

 

CheckFree/Fiserv, Dallas, TX                                                                                         2007-2008

Director, Product Management, Risk Solutions

  Relied upon to lend Subject Matter Expertise to the Risk Solutions group and to product management, integral to boosting performance.

  Innovatively developed Voice of the Customer to determine product roadmaps and future development through User and Advisory Groups.

  Solidified analytical predictive modeling as the best in class for risk management.

  Successfully defined lucrative markets for product launches and expansion; launched three new products - ATM Debit/POS, Deposit Real Time and ACH ODFI. 

 

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Yyyyyy x. yyyyyy                                                                                                   Page 2 of 2

 

Career Background continued

 

 

Bank of America, Glendale, CA                                                                                      1993-2006

Senior Vice President C Process Design Executive (2001-2006)

  Promoted to oversee all aspects of workflow, process design and improvements for the National Fraud Detection and Prevention Group.

  Spearheaded diverse managerial activities ranging from operations management and P&L to coordinating efforts between process design and filter management teams to maintain an appropriate balance of efficiency and efficacy.

  Exhibited solid leadership qualities in managing a business with 350 employees in 14 different locations, with strong focus on continuous improvement of existing processes and fraud filters.

  As Six Sigma champion for numerous initiatives, defined and implemented targeted process improvement strategies and certified 12 professional staff members in Six Sigma methodology.

Senior Vice President C Change Integration Executive (1999-2001)

  Strategically planned, coordinated and implemented all projects/initiatives for the Liability Risk Management division.

  Created, developed and executed a Total Performance Training program, integral to ensuring quality improvement and productivity.

  Managed all aspects of projects including prioritizing, detailed process mapping, development and enhancement of training procedures and development of business cases for proposed projects.

Vice President C Manager of Deposit Fraud Detection (1997-1999)

  Led and evaluated a 85-member team of key professionals engaged in the detection and prevention of fraud on liability accounts

  Successfully built top-performing personnel vital to supporting enterprise-wide operations by strategically recruiting and effectively interviewing, screening and testing candidates.

  Cost-effectively allocated, administered and controlled large operating budget.

  Applied change management abilities toward playing a key role on the transition team and rolling out the deposit fraud detection system across the franchise.

Vice President C Risk Manager for California Retail Bank (1993-1997)

  Streamlined and integrated deposit fraud detection systems for the company to optimize efficiency and performance.

  Innovatively developed a systems-based technology to identify fraud that integrated with existing deposit capture technology; due to its success, it is still currently recognized as one of the most sophisticated within the banking industry.

  Significantly reduced overall operating losses by over 50% during this time period.

  Developed a Liability Risk Scoring capability to evaluate customer deposits, the first of its kind in the banking industry.

 

Prior Experience

 

Bank of America, Los Angeles, CA

Vice President C District Operations Officer

Assistant Vice President C Human Resources Officer

Graduate - University of Virginia Graduate School of Retail Banking

Associate Fraud Examiner - Association of Fraud Examiners

Graduate - ABA National Compliance and Bank Secrecy Act Schools

Six Sigma Green Belt & Black Belt Certified

Select Courses - Loyola Marymount University and University of California, Santa Barbara

  

 

 

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪ Cell: (xxx-xxx-xxxx ▪ abc@xyz.com

 

 

Date

 

 

 

Contact Name, Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently exploring new career opportunities and to acquaint you with my qualifications, I am submitting my resume for review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, I offer a strong track record in driving operations to generate solid results.  Over the course of my career, I:

 

  Consistently improved operating ratios, increased loss avoidance, enhanced overall efficacy and reduced operating expense for 4 consecutive years at Bank of America.

  Ranked #1 in peer group year after year, and top 5% of management at Bank of America.

  Reduced fraud losses by 9%, despite California being the largest fraud market in the country and the continued trend of escalating fraud attempts.

  Innovatively developed a systems-based technology to identify fraud that integrated with existing deposit capture technology; due to its success, it is still currently recognized as one of the most sophisticated within the banking industry.

  Significantly reduced overall operating losses by over 50% during this time period.

  Developed a Liability Risk Scoring capability to evaluate customer deposits, the first of its kind in the banking industry.

 

I am now eager to contribute my strategic planning skills and dynamic management abilities toward collaborating in your success as a key member of your executive team.  I am confident that I could be a valuable asset to your firm in achieving both immediate and long-term goals, and look forward to meeting with you in the near future to discuss my qualifications and how they support your corporate vision.

 

Professionally,

 

 

 

Yyyyyy x. yyyyyy